Refund policy
Return Policy
At Sage by Sam, every piece is thoughtfully curated and carefully packaged with love. We want you to feel confident in your purchase, but we also understand that sometimes things don’t work out.
Please review our return policy below before placing your order.
Returns Window
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original packaging
- With all tags attached (if applicable)
Returns requested after 14 days of delivery will not be accepted.
Refunds & Store Credit
All approved returns will be issued as store credit only.
We do not offer refunds to the original payment method at this time.
Store credit will be issued once your return has been received and inspected.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Sale or discounted items
- Gift cards
- Items marked “Final Sale”
- Jewerly (for hygiene reasons)
Damaged or Incorrect Items
We carefully inspect every order before shipping. However, if your item arrives damaged or incorrect, please contact us within 3 days of delivery at hello.sagebysam@gmail.com
We will make it right as quickly as possible.
How to Start a Return
To initiate a return, please email us at hello.sagebysam@gmail.com with:
- Your order number
- The item(s) you wish to return
- Reason for return
We’ll respond with return instructions within 2–3 business days.
Final Notes
We appreciate your support more than you know. As a growing small business, policies like this help us continue creating thoughtfully curated pieces while keeping Sage by Sam sustainable and intentional.
If you have any questions, we’re always here to help.
— Sage by Sam